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The Help Center

Have a Question? Here’s an Answer

What does The Ruff Ranch LLC do differently than others in your field?

We work very closely with the creator of the Training Between The Ears (TBTE) program, Mark McCabe, learning his system so that we can help dogs with behavioral issues. We are currently the only training facility in central Wisconsin using Mark's system. Whether your dog is reactive in an aggressive way or reactive in an overly excited way, we have techniques to help. The program is highly reward based and we have found that dogs respond very well to the program if their handlers put the work in to help them.

Do you hold any certifications for training?

Michelle obtained her certification as a professional dog trainer through the Certification Council for Professional Dog Trainers (CCPDT). Trainers are required to have 300 hours of training logged before they can sit for the exam. Michelle completed the requirements and passed her exam in March of 2021. She is also a member of the Association of Professional Dog Trainers (ADPT) and continues to further her training knowledge through online classes through the ADPT and other resources.

What is your refund policy?

If you book a service online and then cancel it, you will receive a refund for the amount you paid minus the processing fee. Our credit card processors charge a fee for every credit card transaction and the fee is not refunded to us when we refund a customer. So to avoid an unnecessary charge, please be sure you can commit to the appointment before you book it.

If you paid by cash or check and need to cancel your appointment, please abide by the 24-hour cancellation policy and you will be refunded the full amount. If you cancel less than 24 hours before your appointment you may be entitled to a partial refund at the discretion of the trainer.

We do not offer refunds for dissatisfaction of service. Our trainer works very hard to train your dog or help you train your dog to the skill level you desire. However, your dog's success with training largely depends on your dog's willingness to participate and your commitment to practicing the skills with your dog at home. We cannot make any guarantees of your dog's success.

We also do not offer refunds to students who drop out of a group course. When you reserve a spot in one of our courses and that course fills completely, you are taking that spot from someone else who could have had that spot. Although we have a lot of fun training, we do take our training very seriously, so we expect that if you sign up for a group class you will complete the entire class.

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